Information We Collect
When you call, email, or submit a website form, we may collect your name, phone number, email address, property address, and details about the water damage or service you need.
We also receive basic technical information when you visit our website, such as your IP address, browser type, device information, pages viewed, and the date and time of your visit.
How We Use Information
We use your information to respond to your questions, discuss your restoration needs, coordinate service, and communicate with you about your request.
We also use website information to operate, maintain, and improve our website, understand visitor activity, and protect our business and visitors.
Cookies and Tracking
Our website may use cookies and similar technologies to remember settings, support website functions, and understand how visitors use our pages.
You can manage cookies through your browser settings. Blocking some cookies may affect how parts of the website work.
Analytics and Third-Party Tools
We may use analytics, website hosting, call handling, or other service tools to help operate our website and respond to customers.
These providers may collect information through cookies or similar technologies as they perform services for us. Their handling of information is governed by their own privacy policies.
Data Sharing and Disclosure
We do not sell your personal information. We share it with service providers when they need it to support our website, communications, or business operations.
We may also disclose information when required by law, to respond to lawful requests, or to protect our rights, property, and safety or the safety of others.
Data Retention
We keep personal information for as long as needed to respond to you, provide services, maintain business records, and meet legal or operational requirements.
When information is no longer needed for these purposes, we take reasonable steps to delete it or remove identifying details.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect information we handle.
No website or method of electronic storage is completely secure, so we cannot guarantee absolute security.
User Rights
You can contact us to ask about personal information you have shared with us or to request that we correct or delete it, subject to legal and operational requirements.
You can also opt out of marketing messages by following the instructions in the message or contacting us directly. We may still send service-related communications about a request you made.
Children's Privacy
Our website and services are intended for adults seeking property restoration services. We do not knowingly collect personal information online from children under 13.
If you believe a child has sent us personal information, contact us and we will take reasonable steps to address it.
Changes to This Policy
We may update this policy as our website, services, or legal obligations change. When we make a change, we will post the updated policy here and revise the effective date.